Laura Ruffles, Corporate Travel Management’s Chief Executive Officer Australia & New Zealand, Global COO and Executive Director, has significant local, regional and global industry experience. In a career of nearly 20 years, she has led teams across strategy, operations, product development, relationship management, sales, business planning and technology.
Laura’s responsibilities at Corporate Travel Management include team leadership and establishing, managing and optimising sales performance, service delivery, client satisfaction, employee retention and profitability to achieve the company’s business goals in both her local region of Australia & New Zealand and globally. Her strengths include managing leadership performance, strategy and business planning, sales and client management, process engineering and optimisation.
In December 2015, Laura was appointed to the CTM Board as an Executive Director.
Prior to joining Corporate Travel Management Laura was a Director at American Express, where she was responsible for managing the small and medium enterprises business function.