COO – North America
SVP & GM – Pacific Region
Julie Crotts has over 30 years of travel, organizational and performance management experience. The formidable combination of her pragmatic management style, focus on best practices, and client return on investment, make Julie a perfect fit to lead CTM’s solid team of seasoned national and regional operational leaders across the United States.
In addition to her national role, Julie also leads a team of experienced sales, account management, operations and technology professionals as General Manager – Pacific Region, which boasts some of CTM North America’s largest government and corporate accounts.
As an experienced travel management professional, Julie possesses a unique eye for quality control at all stages of development, production, customer service and documentation. With a solid knowledge of best practices, she ensures project success, including failure testing, statistical control and training. She is extremely effective in coaching and motivating employees, change management, and conflict resolution.
Prior to joining CTM, Julie was COO and President of USTravel and President of Doug Fox Travel. She holds a Bachelor of Arts from Portland State University.
Julie is delighted to work with such talented professionals as the team at CTM North America.