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This Month in Travel News – May 2018

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Travel Managers Reveal Priorities and Top Trends at IHG Expo 2018

Classically duty of care, cost management and policy compliance have been the focus in the past for travel managers. Polling at this year’s IHG Expo revealed a change in priorities for travel programs. The IHG Expo attracts travel buyers, bookers and managers.

Top considerations included traveler satisfaction, complexity catering to Millennials and personalization for corporate travelers. Traveler satisfaction was top priority for nearly a third of poll respondents followed by working with trusted brands and safety/security of employees.

Of those surveyed 73% noticed a difference in catering to Millennials compared to other generations. Many reported that this difference of expectations includes hospitality, flexibility, technology and ‘wow’ factors.

Personalization will have the most positive impact on corporate travelers according to more than half of travel managers polled. Personalization includes in-room amenities, room type and room locations. Following personalization, loyalty programs and mobile check-in trends were voted to have a positive impact on corporate travelers.

Other Travel News for You

Refining & Re-articulating the SMM Value Proposition

Hotels are subsidizing meetings programs through commissions payments. What’s next in measuring and articulating the value of managing meetings? Read more »

Who owns business travel?

Travel programs strive to find the balance between doing what is right for the organization and what is best for the employees. Amadeus’s Chief commercial officer for corporations in the Travel Channels division presents her views on how a balanced approach must incorporate mobile technologies. Read more »

Tech Workers Combine Business and Leisure Travel Most Often

Business travelers polled if they combine business and leisure over the last year. Workers from technology and manufacturing are the most likely to take a bleisure trip. Read more »

Business travel can boost empathy for those hitting the road. 

Are your travelers getting the opportunity to understand the world around them better? Read more »

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