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Satisfaction remains our priority

Every year CTM conducts a client survey to find out what we are doing well and, more importantly, what we can do better to service our clients.

Their feedback is vital in shaping the products and services we develop in the year ahead and beyond.

This year, we are thrilled to report our highest level of client satisfaction to date!

Key highlights:

  • 98% are satisfied with the level of service they receive
  • 99% agreed consultants can answer all traveler questions
  • 100% agree consultants complete bookings accurately

And while we are thrilled with our latest results, we guarantee that we will not rest on our laurels. Our teams are busy preparing for an exciting year ahead and look forward to delivering even more benefits to your business.