SENIOR VICE PRESIDENT & GENERAL MANAGER, MOUNTAIN
Carol is a driven customer experience executive and decisive leader with an extensive history of building, developing, and leading customer-focused teams.
Carol’s thirty years of business travel industry experiencedrives her success in managing client relationships, while implementing processes that foster team work, streamline operations, and improve customer satisfaction. She is a disciplined leader who excels in operations management, strategic planning, goal setting, interacting with customers and problem solving. Carol’s outstanding interpersonal skills enable her to cultivate strong business relationships and to mentor and develop team members.
As part of CTM’s senior leadership team, Carol is responsible for sales, operations and account management for the Mountain Region of CTM North America, including P&L, staffing, and ultimate client retention responsibility. She leads a strong team to deliver CTM service and technology solutions to each customer in a fast-paced, high-growth and diverse environment.