Senior Vice President & General Manager, MOuntain
With extensive understanding of travel operations, agent behavior, and technical solutions, Cel is expert at analyzing team strengths and leveraging individual assets and resources to exceed CTM and client goals.
Cel has overseen our Mountain and West operational teams as SVP & GM since July 2018, after more than 7 years as Director of Operations.
Prior to her leadership role in operations, Cel managed our online team to provide full technical and automation support for CTM clients, managed after hours, on-site, and dedicated agent operations, and acted as both dedicated agent and team operations manager. In previous experience, Cel worked for small and large travel providers, including global and national brands
As part of CTM’s senior leadership team, Cel is responsible for sales, operations and account management for the Mountain Region of Corporate Travel Management North America inc., including P&L, staffing, and ultimate client retention responsibility. Cel is excited to leverage her operational aptitude combined with her sense of urgency, strong work ethic, and communication skills to effectively and efficiently deliver on both client satisfaction and staff engagement.