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COVID-19: Know the Facts & Stay Informed

CTM is actively researching and updating official updates regarding COVID-19 and the impact that it has on travel to help minimize the risk for travelers and our employees.

The below information is to be used for your reference as a way to stay informed during this unprecedented and unfamiliar time. This information will be constantly changing as updates become readily available – be sure to check back frequently.

If you or your travelers have any questions regarding upcoming travel plans, please contact your dedicated CTM Travel Consultant Team.

Tuesday, October 13, 2020

Air New Zealand 

Effective October 5, 2020 all passengers flying Air New Zealand are required to register their Managed Isolation requirements and provide a copy of their Manager Isolation Allocation System (MIAS) voucher at check-in. Passengers who do not obtain their voucher prior to check-in will be denied boarding.

New Zealand Government Travel Requirements: 

Passengers entering the country of New Zealand will be required to apply for a voucher from the New Zealand Government: 

Click here for advice prior to arriving in New Zealand.

Turkish Airlines

All passengers traveling, from any country, to Jordan (Amman) will now be required to meet certain requirements before being allowed on the flight.

Jordan (Amman) Government Travel Requirements:

  1. Passengers must visit HTTPS://WWW.VISITJORDAN.GOV.JO to fill out a form for a dedicated QR code.
  2. Proof of negative PCR test results within 120 hours prior to departure.
    • Passengers transferring through Jordan to their final destination will need to provide a negative PCR test within 72-hours prior of their transfer. Also, a passengers transfer time cannot exceed six hours.
  3. Passengers must provide valid proof of health insurance. Treatment of COVID-19 will be at the travelers expense.
  4. Aman mobile application installed on their mobile device.

 Watch a video about Jordan’s Registration procedures:

United Airlines to pilot COVID-19 testing on select flights
September 24, 2020

United Airlines announced today that they are the first airline to launch a COVID-19 testing pilot for their passengers.

Beginning October 15, passengers traveling from San Francisco to Hawaii will be provided the option of taking a rapid COVID-19 test at the airport or a self-collected test that can be mailed in ahead of the trip.

United passengers, both visitors and Hawaii residents, who test negative will not be subject to the islands current 14-day quarantine requirement.

Read the full press release from United Airline here.

Alaska Airlines Suspends Travel from Portland and Spokane
September 15, 2020

A temporary suspension of service from Portland and Spokane through 3:00 pm, Tuesday, September 15, 2020.

Click here for more Alaska Airlines travel alerts.

American Airlines Eliminates Change Fees
September 1, 2020

Effective immediately, American Airlines has eliminated all change fees for First, Business, Premium Economy and Main Cabin tickets for travelers flying to any of the 50 U.S. states, Canada, Mexico, Caribbean, Puerto Rico and U.S. Virgin Islands. Customers will be able to change the original ticket while keeping the full value of the originally booked fare. Customers will only need to pay the price difference between the two fares. If the rebooked fare is lower, the customer will receive a travel voucher for future travel.

Additional American Airline Updates:

  • Beginning October 1, 2020:
    • Customers will be able to fly standby for all same-day original departure to original destination at no charge.
    • Increasing the traveler experience with enhanced Basic Economy. Basic Economy passengers will now be able to upgrade, receive priority boarding, Preferred / Main Cabin Extra seats and same-day confirmed flight changes.
  • AAdavantage® elite members will continue to receive the same benefits they do now, including Basic Economy.

Click here to learn more on American Airlines website.

Delta Airlines Eliminates Change Fees
September 1, 2020

Effective immediately, Delta Airlines has permanently eliminated all change fees for First Class, Premium Select, Delta Comfort+ and Main Cabin (basic economy is not included) for tickets purchased for travel within the domestic U.S., Puerto Rico, and U.S. Virgin Islands.

Additional Delta Airline Updates:

  • Extension on waiver change fees through the end of 2020 on recently purchased flights.
  • Tickets purchased before April 17, 2020 will now have their travel credits expiration date extended through December 2022.
  • Middle seats will be blocked until January 6, 2021.
  • Medallion status has been extended through 2021 and additional offer extensions for Delta Sky Club memberships.
  • 24-hour risk free cancellation policy on travelers purchasing a new ticket.

Click here for further details on

United Airlines Eliminates Change Fees for Good
Monday, August 31, 2020

Effective immediately, United Airlines has eliminated all change fees for Economy and premium cabin tickets for travels within U.S., Puerto Rico, and U.S. Virgin Islands.

Additional United Airline Updates:
  • Beginning January 2021, customers with any airline class/fare ticket will be able to fly same-day standby for free.
  • Extensions on waivers for new tickets issued through December 31, 2020 are allowed unlimited changes with no additional fee. This new waiver policy also includes all tickets issued after March 3, 2020.
  • United Airlines MilagePlus® Premier®  members will now have flexibility and will be able to confirm a seat on an earlier flight at no additional cost to them.

Click here to watch the short video from Scott Kirby, Chief Executive Officer of United Airlines to learn more.

Delta Airlines extending waiver and change fee policy
Friday, August 21, 2020

Delta Airlines is extending their waiver policy for tickets purchased between March 1, 2020 and September 30, 2020 (updated date). This extension protects all tickets issued between these dates, for any destination with a future travel permitted date of August 27, 2021. All tickets must be reissued on or before August 27, 2021.

Delta extends middle seat block until the first days of 2021
Friday, August 21, 2020

Through January 6, 2021 Delta will continue to block the middle seats on all their flights. Passengers flying in a minimum group of six people will be an exception to the policy.

Read the full article and further details on Business Travel News.

American Airlines suspending service in 15 small markets
Friday, August 21, 2020

Due to low demand, American Airlines will be suspending service in smaller markets beginning on October 7, 2020.

Read the full article and list of cities on Business Travel News.

American Airlines implements new face mask / covering protocols
Wednesday, August 12, 2020

Center of Disease Control (CDC) updated their recommendations stating that one-way valves or vents in face masks can expel droplets through the holes, resulting in the potential spread COVID-19.

Effective August 19, 2020, American Airlines will only allow secure face coverings that fit over nose and mouth of the individual. Also, the passengers face covering must be made in a material that will prevent the release of droplets from their nose or mouth.

No longer allowed on American Airlines:

  • Face masks / coverings containing exhaust valves
  • Mesh or lace fabric face coverings
  • Any face covering that does not cover the nose and mouth
  • Face shields without an additional face covering

Any American Airlines passenger who does not have an approved face covering will be provided one at the airport. Face coverings may only be removed for a brief time to eat or drink.

American Airlines COVID-19 Updates can be monitored here.

Alaska: COVID-19 Traveler Information
This information is for anyone traveling to Alaska from the lower 48 states and international destinations.
Wednesday, August 12, 2020

Non-Alaska Residents entering Alaska:

  • Passengers must submit a travel declaration and self-isolation plan through the Alaska Travel Portal.
  • Visitors must arrive into Alaska with proof of a negative COVID-19 test.
    • Visitors who do not show proof of a negative COVID-19 test, must pay $250 for a COVID-19 test upon their arrival into Alaska. Passengers will also have to self-quarantine at their own expense until the test results arrive.
  • Visitors arriving into Alaska for work, must follow the work plan filed with the State of Alaska by the employer.

Alaska Residents arriving from another state or country – proof through valid state issued and/or federally-recognized identification

  • Residents returning must submit a travel declaration and self-isolation plan through the Alaska Travel Portal.
  • Proof of a negative COVID_19 test for a qualified testing center.
    • For residents unable to receive a COVID-19 test, they may receive a test at no cost upon their arrival into Alaska. They must also follow self-quarantine guidelines at their own expense until the test results arrive.
  • Residents who wish to forego the two COVID-19 test options, must self-quarantine at their own expense for 14-days or for duration of their trip.

During a passengers travels in Alaska:

  • If a visitors trip is greater than 14 days, they must receive a second COVID-19 test within 7-14 days after their arrival in Alaska.
  • Visitors who experience any symptoms of COVID-19 must get tested and self-quarantine.
  • Encouraged to wear a face mask or covering while indoors and when it is difficult to social distance.
  • Visitors must familiarize with local, borough and/or state restrictions.

Source: State of Alaska COVID-19 Information

U.S. State Department Lifts Bans and Restrictions on International Travel
Monday, August 10, 2020

As of August 6, 2020, the U.S. State Department lifted the global health advisory originally put in place in March 19, 2020 that advised United States citizens to avoid non-essential international travel.

View the world map for daily updated travel advisory levels for every country.

Read the full press release from the U.S. State Department here

Delta’s check-in process will now include a COVID-19 Assessment
Thursday, July 30, 2020 

Effective immediately, Delta passengers will be required to fill out an assessment to indicate if they have been diagnosed or exposed to COVID-19 within the last 14-days. Passengers will also have to indicate if they have shown any symptoms of COVID-19 within the last two week period.

Face coverings will be required for all guests staying at a Wyndham in U.S. and Canada
Thursday, July 30, 2020 
Effective August 10, 2020, all guests will be required to wear face masks and/or coverings upon their arrival to the hotel and for the remainder of their stay. If a guest refuses to wear a face mask and/or coverings, the hotel is granted the right to refuse service.

A negative COVID-19 PCR Test must be obtained when traveling to and from Dubai with Emirates Airlines
Wednesday, July 29, 2020

Effective August 1, 2020, all passengers arriving from any destination will need to procure a negative COVID-19 PCR test certificate from an approved local government laboratory to be allowed on the flight.

The  COVID-19 PCR test must be taken a maximum of 96 hours prior to departure and passengers may be subject to another test upon arrival.

American Airlines will Require and Enforce Facial Masks 
Tuesday, July 28, 2020

Effective July 29, 2020, American Airlines will require all passengers to wear facial masks and/or coverings for the complete duration of the passengers air travel experience.

Any passengers over two years of age will be required to wear a face mask and/or face coverings in all areas of the airport, including on board all AA flights. The only time face masks and/or face coverings can be removed is for the passenger to eat or drink.

Passengers failure to comply with the new requirements will be banned from future travel until requirements have been lifted.

Read more about American Airlines Clean Commitment here.

Marriott to Require Masks in All Indoor Hotel Public Spaces
Tuesday, July 21, 2020

In accordance with the Safe Stay guest checklist, beginning Monday, July 27, 2020, Marriott International will require facial masks to be worn in all public areas of its hotels.

Alaska Airlines Lounges Reopening August 1, 2020
Tuesday, July 21, 2020

For passengers flying from LAX, PDX, ANC, SEA-N on Alaska Airlines will see a commitment to Next-Level Care

US-Mexico Border Remains Closed to Non-Essential Travel Until August 21

Updated reports from Mexican officials indicated that Mexico and the United States (US) agreed to keep their mutual borders closed to non-essential travel, including tourism and recreation, for another 30 days from July 21 to August 21, due to the COVID-19 outbreak.

Movement of cross-border workers and commercial traffic will continue to be permitted.

CTM recommends travelers confirm viability of travel through the US-Mexico border when booking.

European Union (EU) reopen borders, but not to American travelers

Wednesday, July 1, 2020

EU announced on Tuesday they will reopen its borders to travelers from 14 countries. Citizens from these countries will be allowed entry into EU’s 27 members and four other nations in Europe’s visa-free Schengen travel zone.

American travelers have been refused entry to the EU for at least another two weeks due to the surge in coronavirus cases in the United States.  

Important to note: Britain left the EU in January, so they are not included on the EU list. 

Read the full article from Travel Weekly here

Visitors from COVID-19 hotspots must quarantine when entering New York, New Jersey and Connecticut

Wednesday, June 24, 2020

“Alabama, Arkansas, Florida, North Carolina, South Carolina, Washington, Utah and Texas have high enough infection rates to warrant this new quarantine advisory”
– New York Gov. Andrew Cuomo 

Visitors from ‘hot spot’ states are mandated to quarantine when entering New York, New Jersey, and Connecticut. Visitors who violate procedures will be enforced to a mandatory quarantine and subject to a fine. Violation fines can range $2,000 – $10,000

Click here to read the full article. 

Canada Set To Require Temperature Screenings for Flyers

Monday, June 15, 2020

Temperature screening protocol will be phased in, with those arriving in Canada being screened by the end of June and then those leaving the country, as well as, for domestic travelers at the country’s four biggest airports by the end of July. 

A traveler who registers a fever during two separate temperature screenings, 10 minutes apart, will be asked to rebook their travel dates after a 14-day quarantine period has passed.  

The temperature screening is being used as an added layer of safety and is not detecting people with COVID-19. 

Read the full article on Skift

Mexico City to Emerge Slowly from Lockdown

Monday, June 15, 2020

Timeline of Mexico City reopening to their 21 million residents: 

Monday, June 15, 2020: Restrictions on vehicle traffic and public transportation will be eased. 

Tuesday, June 16, 2020: Factories will begin opening under strict sanitary protections. 

Thursday, June 18, 2020: Small shops will reopen.

Friday, June 19, 2020: Employees in professional services and scientific workers who are linked back to specific industry can go back to work. 

Week of June 22 – 28, 2020: Street markets and the historic center of the city will reopen, if conditions are deem suitable. 

Read the full article on Skift

UK’s New Quarantine Rules

Monday, June 8, 2020

United Kingdom (UK) legislation will require anyone arriving from anywhere other than Ireland, the Channel Islands or the Isle of Man, to a 14-day quarantine isolation. The quarantine applies to all travelers who arrive by air, train or ferry. 

Upon arrival, travelers must provide an address in which they will be staying and are not allowed to leave said address unless for a few very limited situations. If traveler(s) fail to produce a planned address, the government will arrange accommodation. Those who break the rules could be fined up to $1,269 (£1,000).

Read the full article and FAQ here


Delta blocks middle-seat selection and caps cabin seating through September 30, 2020. 

Thursday, June 4, 2020

Delta is extending their commitment to safer travel by blocking the middle-seat selection and capping seating in all cabins through September 30, 2020

Seating Caps: Through September 30, 2020 all aircraft seating will be capped: 

  • 50% in First Class
  • 60% in Main Cabin, Delta Comfort+, and Delta Premium Select
  • 75% Delta One 

Middle Seats: Through September 30, 2020, middle-seats will continue to be shown as unavailable or nonassignable through the Fly Delta app and online. Delta will also continue the 2×2 seating configuration. 

Medallion Upgrades: Starting June 10, 2020, Delta will resume automatic advanced Medallion Complimentary Upgrades to Delta One (domestic U.S.), First Class, and Delta Comfort+. 

Read the full article on Delta’s website

Travelers from Brazil Banned from Entering the U.S.

Wednesday, May 27, 2020

The U.S. State Department has advised that travelers from Brazil are banned from entry due to COVID-19. Federal officials released the following announcement regarding entry from Brazil into the United States:

Entry is suspended, per Presidential Proclamation and Amendment, of non-LPR foreign nationals who were present in Brazil within 14 days prior to their arrival at the port of entry in the United States. The latest travel restriction does not apply to American citizens, legal permanent residents, most immediate family members of U.S. citizens, and other individuals who are identified in the proclamation.

This policy enters into effect at 11:59 pm EST on May 28, 2020.

Detailed information posted by The State Department can be found  here

India’s 14 Day Quarantine for International Arrivals

Wednesday, May 27,2020

The Indian Union Ministry for Health and Family Welfare has issued new guidelines, which required all international arrivals to undergo a mandatory 14 day quarantine. The MoHFW guidelines state the following:

  1. Before boarding, all travellers shall give an undertaking that they would undergo mandatory quarantine for 14 days – 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health.
    ii. Only for exceptional and compelling reasons such as cases of human distress, pregnancy, death in family, serious illness and parent(s) accompanied by children below 10 years, as assessed by the receiving states, home quarantine may be permitted for 14 days. Use of Aarogya Setu app shall be mandatory in such cases.

It is also important to note that the travelers arriving through land borders will also be required to adhere to the same procedures and must be asymptomatic to cross the border. 

The complete guidelines for international arrivals can be accessed here


Hertz Files Chapter 11 Bankruptcy

Friday, May 22, 2020

On Friday, May 22, Hertz Global Holdings filed Chapter 11 Bankruptcy, citing the impact of COVID-19 and plummeting revenues.

 Late Friday night, Hertz announced a voluntary Chapter 11 bankruptcy and reorganization. The company expects to continue operations and all existing loyalty programs.

In their press release Hertz highlights:

  • As an Essential Business, Hertz and Subsidiaries Around the World Remain Open with Same Award-Winning Service for Customers
  • All Customer and Loyalty Programs Expected to Continue as Usual
  • $1 Billion in Cash on Hand to Support Continuing Operations

Hertz reiterates that all global Hertz businesses, including its Hertz, Dollar, Thrifty, Firefly, Hertz Car Sales, and Donlen subsidiaries, are open and serving customers.

“Hertz has over a century of industry leadership and we entered 2020 with strong revenue and earnings momentum,” said Hertz President and CEO Paul Stone:

“With the severity of the COVID-19 impact on our business, and the uncertainty of when travel and the economy will rebound, we need to take further steps to weather a potentially prolonged recovery. Today’s action will protect the value of our business, allow us to continue our operations and serve our customers, and provide the time to put in place a new, stronger financial foundation to move successfully through this pandemic and to better position us for the future. Our loyal customers have made us one of the world’s most iconic brands, and we look forward to serving them now and on their future journeys.”

Click here to read the full press release from Hertz. 


TSA Updates Security Measures for Summer Travelers

Thursday, May 21, 2020

As security measures begin to roll out over the coming weeks, travelers should expect to: 

  • Keep possession of their boarding passes
  • Separate food for X-ray screening 
  • Pack smart
  • Practice social distancing 
  • Wear facial protection

TSA encourages travelers to arrive at the airport early as possible, due to COVID-19, staffing and operations have been significantly reduced. 

Click here information on the new TSA screening process. 

CTM encourages all clients and their travelers to check the airline and airport websites before heading to the airport.


Canada and the U.S. Slated to Extend Travel Ban by 30 Days

Wednesday, May 20, 2020

Prime Minister, Justin Trudeau announced that Canada and the United States agreed to extend a ban on non-essential travel between the two nations by another 30 days as part of the fight against the coronavirus. 

The extended ban will be extended likely until June 21, 2020. 

Read the full article on Skift

International SOS full list of travel restrictions, flight operations and screen

CTM encourages all clients and their travelers to check the airline and airport websites before heading to the airport.


Latest Global Lockdown and Entry Ban Updates

Tuesday, May 19, 2020

– Extended the nationwide lockdown until at least 31 May 2020.
– Domestic and international air travel remains suspended.

– Extended its entry ban for non-EU nationals to at least 15 June 2020, in line with European Commission recommendations.

– Shut its borders with Tanzania and Somalia as of 16 May 2020.

– International travel may resume on 03 June 2020.

International SOS full list of travel restrictions, flight operations and screen

CTM encourages all clients and their travelers to check the airline and airport websites before heading to the airport.


American Airlines Extends Free Name Change Offering to Business Extra Accounts

Friday, May 15, 2020

American Airlines is allowing free name changes for companies in its Business Extra program.  Tickets purchased on or before May 31 are eligible. The ticket must also have a valid corporate ID or Business Extra number in the tour code box.

The policy is the same as what American enabled last month for customers with active corporate travel agreements.

Agencies will be able to process the name changes in their global distribution systems without a waiver code. 

Read the full article on BTN.

CTM encourages all clients and their travelers to check the airline and airport websites before heading to the airport.

UK to Impose Quarantine for Incoming Passengers

Thursday, May 14, 2020

The UK government is imposing a 14 day quarantine period for international travelers. Inbound passengers will be required to provide accommodation and contact details of where they will be self-isolating.

A more detailed plan for lifting restrictions and a list of exemptions will be released shortly.

Read the full article from BTN Europe. 

CTM encourages all clients and their travelers to check the airline and airport websites before heading to the airport.

TSA implements new safety measures at U.S. airports

Friday, May 8, 2020

TSA has announced that all employees must wear facial protection while at screening checkpoints. This decision will take effect in the coming days. 

TSA is also encouraging passengers to wear facial protection. For identity purposes, passengers may be asked to lower their facial coverings if they set off any of the security alarms. 

More information can be found on the website

 CTM encourages all clients and their travelers to check the airline and airport websites before heading to the airport.


Air Canada CleanCare+ Program

Friday, May 8, 2020

For added assurance, Air Canada has introduced new personal safety and sanitary measures by May 15, 2020:

  • Customers will be subject to infra-red temperature checks at all airports. 
  • Adjacent passenger seats will automatically will be blocked and capacity will be capped temporarily until June 30, 2020. 
  • Care kits containing disinfectant and safety will be distributed to customers. 
  • Customers are mandated to wear face coverings during their travel journey. 
  • Employees are required to utilize Personal Protective Equipment, including face shields and coverings, gloves and gowns. Physical distancing is also strongly encouraged. 
  • Food and beverage services has been revised to individual bottles instead of bar service. 

CTM encourages all clients and their travelers to check the airline carriers website daily before heading to the airport.


Airlines Implement New Safety Protocols

Tuesday, May 5, 2020

Amid COVID-19, flying etiquette is changing, as some airlines are now requiring flight attendants and passengers to wear homemade or commercial face masks. 

Alaska Airlines:

  • May 4: All Alaska Airlines and Horizon Air employees who cannot social distance 6-feet apart from others are required to wear face masks / coverings, this includes pilots, flight attendants. 
  • May 11: It will be mandatory for all passengers and guests to wear face masks / coverings while aboard. 

Allegiant Air:

  • All food and beverages will be pre-packaged and factory-sealed when served aboard.
  • Crew members will wear gloves in-flight and have a reduced service.
  • Passengers are encouraged to avoid booking middle seats. 
  • There is currently no known requirement for passengers and crew members to wear face masks and / or coverings. However, customers are provided a complimentary health and safety kit upon board, includes a single-use face mask. 

American Airlines:

  • May 1: American is now requiring all flight attendants to wear masks on all mainline and regional flights.
  • May 11: All passengers are required to wear a face mask / covering while aboard the aircraft. American is following the CDC guidelines and homemade face mask / coverings will be allowed. Find additional details on the CDC website.
  • Fifty-percent of middle seats and seats opposite the flight attendant jump seats are temporarily blocked from booking
  • Reduced on board food and beverage services. 
  • American Airlines is encouraging travelers to check their Newsroom for the latest updates.

Delta Air Lines:

  • May 4: Passengers are required to wear face masks starting at airport check-in and while onboard and the aircraft. Delta will have supplies should a passenger who need them. 
  • All employees, who are not able to remain six-feet apart, are required to wear a face mask or covering temporarily until June 30.
  • Middle seats in Main Cabin, Comfort + and Premium Select across all flights have been temporarily blocked through May 31. 
  • Delta will only be boarding 10 passengers at a time, enforcing back of aircraft to front boarding, reminding them to social distance during the boarding process.
  • Onboard food and beverage services have been temporarily reduced which includes removal of alcohol offerings across all cabins.


  • May 8: All passengers will be required to wear a face covering that effectively covers their nose and mouth throughout their journey starting at airport check-in and while onboard the aircraft. 
  • When you book an aisle or window seat in a “More Room” row, the adjacent middle seat is guaranteed to be empty.


  • May 4: All passengers will be required to wear a face mask or covering that effectively covers their nose and mouth throughout their journey starting at airport check-in and while onboard the aircraft. This policy comes after the airline began requiring all crew members to wear face coverings while working.
  • Since late March, JetBlue has limited the number of available seats for sale on most flights to provide additional space for individuals not traveling together.

Hawaiian Airlines:

  • May 8: Guests will be required to wear a face mask / covering from check-in to deplaning at their final destination. For guests who do not have a mask / covering, disposable face masks will be available at counters and gates.


  • May 2: Boarding in smaller groups of 10 by boarding position. 
  • May 11: Face masks / coverings will be required for all travelers. For customers who forget their mask, Southwest will have some available.
  • It is encouraged to bring your own sanitizer while traveling. 
  • Snack and beverage services have temporarily been suspended on all flights until further notice. 


  • May 11: All guests will be required to wear face masks / coverings. Those without will not be allowed to board the plane.
  • Guest facing team members will also be required to wear a face mask / covering.

Sun Country:

  • In-flight food and beverage services have been suspended until further notice.
  • Middle seats will be eliminated where possible, however anyone who has already purchased a middle seat will retain their originally purchased seat. 
  • Face masks are currently not a requirement

United Airlines:

  • May 4: Passengers are required to wear face masks / coverings while onboard. Masks will be available to passengers onboard that do not have their own.
  • All United employees onboard the aircraft are now required to wear a face mask / covering.
  • Advanced seat selection for passengers has been temporarily restricted for adjacent seats, including First Class so that no one has a seatmate. 
  • Self-service kiosks have been disabled, while passengers will be separated by plexiglass at the service counters. 
  • Onboard food and beverage services have been temporarily reduced including suspension of Buy on Board and hot towel service.

CTM encourages all clients and their travelers to check the airline carriers website daily before heading to the airport.


Lufthansa Announces Traveler Face Mask Requirement

Thursday, April 30, 2020

Lufthansa Group has announced that they will be requiring all travelers to wear face masks, beginning May 4th. Lufthansa further announced that wearing face masks will be mandatory through August 31, 2020.

Argentina has banned all commercial flights until September 2020

Tuesday, April 28, 2020

Argentina’s President Alberto Fernandez’s administration, proposed to ban domestic and international flights until September 1, 2020

Airlines Implement New Safety Protocol, with the First Carrier Announcing Passenger Masks Required

Tuesday, April 28, 2020

Amid COVID-19, flying etiquette is changing, as airlines are now requiring flight attendants and passengers to wear homemade or commercial face masks.

UK Arrivals Could Face Two-Week Quarantine

Monday, April 27, 2020

UK government is discussing the requirement for all travelers arriving into the UK to self-quarantine for a period of 14 days. 

Spain Lockdown Extended Until May 9th

Thursday, April 23, 2020

The Spanish government has voted to extend their state of emergency until May 9th.

Alaska Airlines Update: Name Change Fee Waived

Thursday, April 23, 2020

Alaska Airlines announced additional flexibility when it comes to cancelling, changing, or rebooking travel by waiving their name change fees for tickets affected by COVID-19 for contracted corporate accounts

American Airlines, Delta and United Extending Change Fee Waivers

Tuesday, April 14, 2020

American Airlines, Delta and United have all announced extensions for the period in which they will be waiving change fees. 

American Airlines extends AAdvantage® Status

Monday, April 13, 2020

American Airlines has announced that it will automatically extend any elite status for AAdvantage® members to January 31, 2022. All AAdvantage® elite status will be updated by May 15, 2020.  

Delta Changes Seating Policies

Friday, April 10, 2020

Beginning next week, Delta will be blocking middle seat options in Main Cabin, Comfort Plus and Premium Select cabins. 

AA Special Travel Exception Policy

Friday, April 10, 2020

American Airlines has extended their special exception policy for existing and unused tickets. 

AA Schedule Change Policy

Wednesday, April 8, 2020

Refunds will be allowed if the overall delay is greater than four hours, for tickets issued on/after April 8, 2020, according to American Airlines new Schedule Change Policy.

Hotels Continue to Relax Cancellation Policies

Tuesday, April 7, 2020

The latest information regarding the easement of cancellation policies for some of the top hotel chains, including links to the most current policies for the top brands.

RavnAir Grounds All Flights

Monday, April 6, 2020

As a result of the COVID-19 pandemic and ensuing travel bans, RavnAir announced that they will be grounding all flights until further notice. The cessation of services includes all three airlines that fall under the RavnAir Group (RavnAir Alaska, PenAir and RavnAir Connect).

U.S. DOT Releases Enforcement Notice Ordering Airlines to Provide Refunds

Monday, April 6, 2020

The U.S. DOT issued an Enforcement Notice advising airlines that they are obligated to refunds to passengers for canceled flights.

Delta Extends Rebooking Window

Friday, April 3, 2020

In a partner update distributed to CTM, Delta Airlines announced they are extending the window to rebook travel for some tickets and credits.

Airlines and Hotels Continue to Provide Updates on Capacity Cuts

Friday, April 3, 2020

Airlines and hotels in several global regions have provided capacity cuts and updates. Read on for updates from America, IAG, Latam Air, and Accor hotels.

Airlines Continue to Inhibit GDS Refunds

Friday, April 3, 2020

Updated information on airline refund accessibility within agency and online systems.

Hotel Chains Announce Employee Furloughs

Thursday, April 2, 2020

As a result of the effects of the COVID-19 outbreak, major hotel brands—including Marriott, Hilton and Hyatt—have announced that many of their employees are to have reduced schedules or furloughs. 

Americans Abroad Who Wish to Return to US Urged to Do So Immediately
April 1, 2020

Secretary of State, Mike Pompeo, urged American abroad who want to return to the US to do so immediately.

U.S. Senators Urge Airlines to Provide Cash Refunds to Travelers
April 1, 2020

Recent airline industry bailout prompts U.S. senators to urge airlines to give customers a full refund for flight cancellations.

Information on Airline Refunds and Link to Latest Airline and Hotel Policies
March 31, 2020

The confusion around current airline refund policies and links to the most current information on top airline and hotel cancellations.

US States Issue Incoming Quarantine for Travelers
March 31, 2020

Travelers should ensure compliance to quarantine orders put in place on incoming travelers by several US States.

United Airlines Extends Change Fee Waiver
March 30, 2020

United Airlines announced that if you book a flight by April 30, 2020, you can change it for free over the next 12 months.

US States Issue Incoming Quarantine for Travelers
March 30, 2020

Travelers should ensure compliance to quarantine orders put in place on incoming travelers by several US States.

American Airlines Further Reducing Flights
March 30, 2020

American Airlines announced significant capacity suspension for April and May. The biggest change is in service to Hawaii in April.

Alaska Airlines Cuts 70% of Flights
March 27, 2020

Due to decreased demand Alaska Airlines is cutting their flights by 70%.

More US States Issue Stay-at-Home Orders
March 25, 2020

Updated list of states issuing stay-at-home orders.

Current Updates on Airline Refund Policies
March 25, 2020

Current refund policies of the 10 largest U.S. airlines.

Southwest Airlines Business Update
March 24, 2020

Southwest Airlines shared the following partner update with CTM including additional change flexibility and schedule changes.

Airline Refund Processing Update
March 24, 2020

With refunds far outpacing new sales for many airlines, some carriers have decided to manage refunds directly.

Updated Flight Suspensions and Capacity Cuts
March 24, 2020

Flight suspensions and cuts across Europe and the U.S.; Singapore Airlines and Etihad fleet groundings and flight suspensions.

Lufthansa Temporarily Suspends Refunds
March 23, 2020

Lufthansa Group airlines temporarily disable refund functionality.

Ten US States Issue Shelter-in-Place Orders
March 23, 2020

Updated information on US states issuing shelter-in-place orders.

Airline Waiver Updates and Extensions
March 23, 2020

Updated airline waiver information for American, Delta and United.

United Airlines reinstates some international flights
March 23, 2020

United Airlines has reinstated some international flights to help customers get where they need to be.

U.S. Mexico Border Closure March 21st
March 20, 2020

The United States and Mexican governments agreed to close the US-Mexico border on March 21st to limit the spread of the COVID-19 outbreak.

U.S. States Beginning Lockdown Orders
March 20, 2020

California and New York announced statewide orders for residents to stay home. Other states should anticipate similar restrictions.

Links to the Latest Airline and Hotel Cancellation Policies
March 20, 2020

Helpful links to the most current information on top airline and hotel cancellation policies.

Flight Suspensions: UK, Hong Kong and Canada
March 20, 2020

London Southend Airport suspends most flights; HK Express suspends all flights March 23rd – late April; Swoop to suspend international flights.

U.S. Department of State Issues Level 4 Advisory
March 20, 2020

The Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19.

Country Travel Bans and Restrictions
March 20, 2020

Travel bans and restrictions in Saudi Arabia, Argentina, Thailand and Brazil.

COVID-19 Airline and Hotel Updates
March 19, 2020

Airlines cut capacity; hotels update cancellation policies.

Suspended Austral Flights and South Korean Quarantines
March 19, 2020

Air Austral will suspend its flights to and from France and Thailand; authorities implement new quarantine measures.

Brazil: Gol Linhas Aereas to suspend international flights from March 23rd – June 30th
March 19, 2020

Brazil: Gol Linhas Aereas to suspend international flights from March 23rd – June 30.

United Airlines Service Updates
March 19, 2020

United further reduces domestic and international schedules; international schedule change refund policy; day of travel rebooking process.

India: COVID-19 Lockdown Drill on March 22nd
March 19, 2020

India: Officials to impose national COVID-19 lockdown drill on March 22nd. Anticipate major disruptions.

Switzerland: Authorities restrict borders to foreign nationals due to COVID-19
March 19, 2020

Switzerland: Authorities restrict borders to foreign nationals. Confirm viability for entry to Switzerland prior to departure immediately.


*We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken.




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