Travel Managers Reveal Priorities and Top Trends at IHG Expo 2018
Classically duty of care, cost management and policy compliance have been the focus in the past for travel managers. Polling at this year’s IHG Expo revealed a change in priorities for travel programs. The IHG Expo attracts travel buyers, bookers and managers.
Top considerations included traveler satisfaction, complexity catering to Millennials and personalization for corporate travelers. Traveler satisfaction was top priority for nearly a third of poll respondents followed by working with trusted brands and safety/security of employees.
Of those surveyed 73% noticed a difference in catering to Millennials compared to other generations. Many reported that this difference of expectations includes hospitality, flexibility, technology and ‘wow’ factors.
Personalization will have the most positive impact on corporate travelers according to more than half of travel managers polled. Personalization includes in-room amenities, room type and room locations. Following personalization, loyalty programs and mobile check-in trends were voted to have a positive impact on corporate travelers.
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