Ticket Credits

Did you know that up to half of all business travel tickets are exchanged, refunded or canceled? CTM saves our North American clients millions of dollars in unused ticket credits each year.

Rescue your ticket credits before they expire. Our custom solutions guarantee our clients never lose the opportunity to utilize the value of an unused, nonrefundable ticket.

Through integrations between GDS systems, online booking tools and our subsequent reporting mechanisms, CTM’s systems will ensure you capture the value of your unused ticket credits.

  • Quality control checks at the time of ticketing ensure available credits are used toward new reservations.
  • Notification e-mails can be sent to the traveler prior to travel to remind travelers to cancel tickets if needed.
  • Daily ticket sweeps can capture the value of any ticketed itineraries that were not used for travel.*
  • Unused credits available in the traveler profile and via prompts in the online booking process.*
  • Reporting available for the traveler and travel managers to ensure transparency and compliance.

*Based on GDS and integrated online booking tool selection.


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