Senior Vice President & General Manager, Pacific
Karen’s extensive background in travel account management, paired with exceptional communication skills, technical aptitude, and tenacious spirit, allow her to lead successful operating teams and drive client goals.
Karen has led our Pacific Region operations since 2017.
Prior to joining Corporate Travel Management North America Inc., Karen led our Account Management offering in Queensland, Australia, for nearly 12 years. Her previous appointments include operational and management positions with large global travel brands as well as local travel providers. This experience feeds Karen’s ability to thrive in challenging environments, solve difficult challenges, and relate well to colleagues, peers, and clients at all levels of an organization.
As part of CTM’s senior leadership team, Karen is responsible for sales, operations and account management for the Pacific Region, including P&L, staffing, and ultimate client retention responsibility. Karen leverages her enthusiasm, knowledge and professionalism to deliver client and staff satisfaction driven by CTM’s core competencies of personal service, innovation, and measurable return on travel investment.