A guide to business travel risk management
It is crucial for businesses to be aware of and plan for potential risks to traveler safety. By engaging an experienced travel management company (TMC), developing a comprehensive travel policy, and utilizing a dedicated account management and consulting team, businesses can significantly reduce risk and maximize their travel investment.
Corporate Travel Management (CTM) is committed to enhancing traveler safety and have developed a range of advanced technologies and services to provide our customers with innovative risk management and duty of care solutions.
Pre-trip approval
CTM Approve includes a comprehensive pre-trip approval module that automatically routes a reservation through multiple levels of approval, as customized to each customer. This sophisticated system automates emails to be generated and approved based on multiple criteria in real-time, i.e. an international destination, a set dollar amount, and/or deviation from policy.
CTM Approve supports duty of care as it can require additional approval for all international bookings by the customer’s risk department, following the manager’s approval if desired.
Adding approval levels is a great option to ensure travel managers and travel arrangers can review and, where necessary, reject travel requests that may pose a risk to safety and duty of care obligations before payment is made, managing traveler risk and cost wastage.
Policy restrictions
When creating an effective travel policy, it is important to consider guidelines for prohibiting or limiting travel to countries or locations that are considered high-risk, as well as the use of non-preferred suppliers. When working with CTM, these policy conditions can be integrated into our customers’ travel programs and reflected across online booking tools, mobile apps, and bookings made via a travel consultant. Because our dedicated teams understand your travel programs and objectives, they will tailor travel solutions specifically to meet those needs.
Stay in contact with your travelers
Ensuring that your travelers receive credible, reliable and up-to-date information is critical to traveler safety. The CTM Portal has a dedicated live news feed, incorporating both travel alerts and your business’s own nominated communications in a single stream. The feed is dedicated to sharing travel alerts and other important travel communications.
Travelers should also be aware of where they can find information from local government travel advisories.
Business travel risk management tools
CTM provides risk management solutions tailored to our customers’ needs that help businesses identify travel risks and effectively track and communicate with their travelers in an emergency.
Traveler tracking
CTM’s Risk Hub platform supports your duty of care program by tracking your travelers’ locations via their travel itinerary, anywhere in the world. Updated in real-time and fully integrated with the individual’s travel itinerary, CTM’s interactive global mapping tool provides an instant picture of country-by-country risk levels via a color-coded map. Reports can be exported from the tool at the click of a button giving you relevant information at your fingertips when you need it.
Travel risk alerts
CTM risk alerts is a risk management dispatch solution keeping travelers abreast of developing travel risks by SMS or email as they happen. Configurable risk ratings match travelers with potential risks based on geographic location and pre-determined risk ratings, enabling easy and efficient notification of travel risks as they happen.
Ensure your travelers are informed of breaking travel alerts with CTM Risk Alerts.
Mobile booking and trip management
The CTM Mobile app enables business travelers to take greater control over their travel experience, with timely trip updates and the ability to self-book travel from their mobile device wherever and whenever they need to.
Your safety is our priority
We understand that keeping people safe while traveling is the highest priority. To do this, businesses must understand and appropriately manage risk. Developing a strategic travel policy in partnership with your TMC is the best way to ensure your business travel objectives are achieved, your policy is adhered to and any potential risk is minimized.
At CTM, our dedicated Account Management team design travel programs to meet any business travel objective, to ensure maximum safety, efficiency and value.
