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Travel Technology Trends: 2020 and beyond

Innovation in travel technology is changing the way we plan and experience our trips. As a business traveler, it’s important to stay up to date with the latest travel technology trends which may bring you heightened experiences in 2020 and beyond.

Below we outline some of the top technology trends from 2019, and what we can expect to see more of in 2020.


RFID or radio frequency identification is a form of wireless communication that can be used to track objects equipped with an RFID-embedded chip. IATA recommends the use of the RFID technology for baggage tracking which provides real-time baggage information that allows airlines to efficiently track the bag through all airport processes.

Luggage Tracking: Delta Airlines ‘Track My Bags’

Delta has an award-winning RFID bag tracking technology, through the ‘Fly Delta’ app, allows travelers to watch their bags go from gate-to-gate with push live notifications to their mobile device on the exact bag location.


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A smart device is an electronic device, generally connected to other devices or networks via different wireless protocols that can operate to some extent interactively and autonomously. Travel industry players like hotels can make use of these devices to optimize guest experience and streamline operations.

Hotel In-room control: Alexa for Hospitality

Amazon has launched ‘Alexa for Hospitality’, designed to bring its voice assistant technology to hotel rooms. It simplifies tasks for guests like playing music, controlling in-room temperature or lighting, and even checking out. Alexa makes delivering a great customer experience simple.


KTDI provides a frictionless travel experience for passengers while allowing them to have greater control over their personal data. The identity data that is usually stored on a chip on a passenger’s passport is instead securely stored and encrypted on their mobile devices. Passengers can manage their identity data and consent to share it with border authorities, airlines and other pilot partners in advance. Using biometrics, the data is checked at every leg of the journey until arrival at the destination, without the need for a physical passport.

Passport-less travel: Fly passport-free between Canada and the Netherlands

The World Economic Forum and the governments of the Netherlands and Canada launch the first pilot project for paperless travel between the two countries at Montreal Airport. Still in its testing phase, the final project is expected to be rolled out at Montreal’s Pierre Elliott Trudeau and Toronto’s Pearson international airports by early 2020.


The travel industry has recently started to adopt virtual and augmented reality technology to increase customer engagements. Virtual reality provides travelers with guided tours of what they can expect which allow the travelers to digitally get into the virtual surroundings of the place they are going to visit, be it a hotel or a tourist spot.

Augmented reality is relatively handy and easier to access. By having a smartphone with the app and internet connection, travelers can find out more about the location, a building or a landmark they are in, in real-time.

VR Time Travel: Step into old Hong Kong

Hong Kong Tourism Board has joined hands with sky100 and virtual reality experience design house TimeLooper to introduce “VR Time Travel: Step into Old Hong Kong” microfilms.

AR map: Google launches ‘Live View’ AR walking directions for Google Maps

Google is launching its augmented reality walking directions feature for Google Maps. The Live View feature provides super-useful orientation by showing you arrows, and big street markers overlaid on the real scene in front of you.


The 5G speed of data transfer will cause significant change and bring far-reaching benefits to your business trips. With 5G technology, the travel sector will become connected whether in transportation, culture or hospitality, this new generation of the wireless network will bring many improvements and technological advancements. The travel experience will become much more seamless and flexible than ever.

Smart Hotel: OPPO unveils the world’s first 5G-powered hotel

OPPO Australia has created the world’s first travelling 5G network powered smart hotel. The 5G hotel is powered off OPPO’s Reno smartphone with 5G network and packed full of the latest technologies, including 5G cloud gaming, an AR wardrobe and advanced smart home features.’

CTM SMART Travel Technology

CTM is committed to building customer-centric travel technology which is designed to enhance the travel experience for every stakeholder. Whether you are a travel manager, travel booker or a busy business traveler, we have developed a suite of tools and services specifically for your needs.




See the future of travel technology in action. Request a demo today.