Case Study: Mining Repatriation

A Corporate Travel Management (CTM) customer with traveling staff around the world needed to resume their rotational travel schedules. This was also an opportunity to assess, review, and enhance their monitoring of employee and contractor expat travel from Southeast Asia.

Location: NORAM, LATAM, EMEA, Australia, and Indonesia

Annual Travel Volume: $24m USD

Challenges

Our customer lacked complete visibility into their traveler locations as countries and borders closing amid the COVID-19 pandemic.

Key challenges faced were:

Southeast Asia travel restrictions related to COVID-19 were frequently changing
Travelers had to procure a COVID-19 test valid within seven days of arrival into the country
Security and health teams did not have a complete picture of travelers arrivals and departures as employees and contractor expats were booking off-channel
Customer identified the need to mandate and further review travelers booking behaviour
All travelers needed to meet a seven-day time frame from when a traveler is tested, to when the results were received to complete booking of travel.

Solutions

CTM assisted the client in achieving multiple solutions to ensure traveler location visibility.

These solutions included:

CTM provided a customized dedicated on-site travel team
The dedicated team of agents provided crucial immigration assistance by working alongside a US Formalities Manager. They reviewed visa validity and health requirements prior to a traveler’s departure
Ensured travelers adhered to the most up to date protocols for country entry
Worked in coordination with CTM global teams for additional assistance
CTM worked collaboratively with the client to create reporting that enabled the contacting of employees with reservations that did not show confirmed in order to verify travel details and/or medical status.

Results