CASE STUDY: Team Travel - CTM Sport
The Exeter Chiefs men’s and women’s teams are professional rugby union clubs based in Exeter, Devon. Both teams play in England’s top rugby divisions and require ongoing support with national and international travel, logistics, and accommodation.
CTM supports the Exeter Chiefs’ first teams with:
- Accommodation for all domestic fixtures
- Flights (commercial and charter) and transfers
- Hotels for European matches
- VIP travel support for those accompanying the team for European away fixtures.
Read on to learn more.
Ahead of the Heineken Champions Cup Semi-Final at the Matmut Atlantique Stadium in Bordeaux, CTM Sport managed the logistics and coordinated and booked all charter flights and accommodation for the Exeter Chiefs Men’s team, their management, and VIPs with charter flights.
With the fixture location only confirmed 20 days before the semi-final kick-off, CTM Sport was faced with a tight turnaround to deliver the right travel solutions for the team travel. During this short time, CTM Sport needed to source suitable accommodation for 50 people that also had onsite function space for private dining, meeting rooms, and space to set up equipment for physio treatment. In addition, travel from Exeter to Bordeaux posed a significant challenge as there are limited commercial flights and few charter options available resulting from reduced crews.
Specialist preferred partner hotels: CTM Sport leveraged long-standing relationships with preferred hotel suppliers and their specialist sports divisions to locate and secure suitable hotels in Bordeaux. CTM Sport ensured the hotels had experience working with professional sports teams, had enough availability, and were able to hold the space until the location of the fixture was confirmed.
Seamless communication for no-delay bookings: CTM Sport established and maintained strong lines of communication with the club, which enabled quick and informed decision-making ensuring their preferred options were secured.
Experienced charter brokers: The club was presented with several options and used our expertise to advise them on which would be the best option for their requirements.
Flexibility for risk mitigation: Choosing charter flights allowed for a greater level of flexibility when submitting manifests and selecting departure times with changes allowed up to the day of travel. This meant CTM Sport was well-positioned to handle any unforeseen last-minute changes such as injury replacements and could choose the team’s best departure and arrival timings.
CTM Sport successfully delivered return team travel from Exeter to Bordeaux, allowing the team and management to focus on the most important elements of any major sports competition – nutrition, training, and peak performance for the fixture.
Working closely with our preferred suppliers meant we could ensure the final arrangements would be seamless and could guarantee the best possible service for every aspect of the trip.
Exeter Chiefs could not have picked a better travel management company in CTM and their specialist sporting division CTM Sport to manage our team’s travel to Bordeaux for the Champions Cup Semi-Final. Our sporting fixtures often come at a minute’s notice and as such we need travel management expertise that can seamlessly coordinate the travel logistics, taking the stress away from the clubs and sporting officials attending. CTM Sport understands the importance of allowing us to focus on game day preparations so we can be at peak performance on match day. Thank you to all the CTM staff who supported Exeter Chief’s travel requirements through Season 2. We look forward to a fruitful partnership as we take on 2023-24 together.
- Tony Walker, Team Manager, Exeter Chiefs -
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