Case Study: New Lightning Implementation
A global financial services firm became a CTM client one year after a long-standing relationship of 10–20 years with their previous travel management partner. They transitioned to the Lightning online booking tool, and were trepidatious at first, but had their fears allayed by the CTM team.
Challenges
The client faced a considerable challenge in switching from their long-term travel partner and online booking tool, Concur. They had been using Concur for many years and found the move to CTM’s Lightning platform—deployed globally—a difficult transition. At one point, they even considered reverting to Concur due to the complexity and scale of change.
Solution
CTM’s technology team stepped in to support the transition by conducting a comprehensive side-by-side comparison between Lightning and Concur’s nCT capabilities. This detailed analysis demonstrated the functional strengths of Lightning in the areas most critical to the client’s travel management program.
Results
The review clarified that CTM’s Lightning platform was far better aligned with the client’s needs. They recognized that their previous online booking tool was evolving in ways that limited key functionalities required to effectively manage business travel.
The completed online booking tool transition marked a significant shift, and reflected the client’s confidence in CTM’s capabilities and partnership approach.
With CTM, they found not only a superior solution but also a technology partner committed to ensuring long-term travel program success.
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