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17 November 2021

CTM rolls out suite of enhanced proprietary global technology tools, including new market-leading global approval tool, CTM Approve


Corporate Travel Management (CTM) has announced the rollout of an enhanced global technology suite including a new global approval tool, CTM Approve, available to CTM customers in early 2022.

Built entirely on CTM’s proprietary technology, the suite of tools includes a new global approval system, CTM Approve, and enhanced global portal and profile tools. Each element of the technology suite is powered by global data to ensure a truly comprehensive experience for the travel manager who is responsible for travelers around the world. The suite captures global PNR data from multiple sources to feed CTM’s risk management systems, allowing for duty of care no matter where your travelers are.

“We know that having visibility into travel in one place will be vital for our customers to meet duty of care requirements in a post-COVID environment,” says Mike Kubasik, CTM’s global chief technology officer. “It extends CTM’s global capabilities and client solutions in response to that environment, and — as international travel begins to increase — creates a targeted solution for travel managers in need of a global view,” continues Kubasik.

A recent CTM business travel survey found the top priority for travel programs in 2022 is travel risk, safety and wellbeing, with nearly 80% of respondents choosing it as their #1 focus. “Our new suite of technology tools is designed for the risk-focused travel manager,” says Kubasik.

CTM’s technology suite can source global PNR data anywhere in CTM’s 100+ markets within minutes. “We believe this proprietary process is cutting-edge in the corporate travel industry,” says Kubasik. The suite also covers multiple countries. “As an example, with a large global client we are sourcing and leveraging data from 25+ countries to enable a standardized and globally consistent approval process,” Kubasik says.

Because of CTM’s proprietary tech stack and global development hubs, the global technology suite works “out of the box” for global companies with travelers booking or flying from anywhere in the world. Owning the end-to-end process of the entire technology suite also means that CTM isn’t reliant on third parties to deliver ongoing feature upgrades, enhancements, and fixes.

Global Approval via CTM Approve

Launching in early 2022, the new CTM Approve is the pre-trip approval system for global travel managers who want multi-layered approval control. Within CTM Approve, CTM collects PNR data, runs it through a single approval instance, and sends out approval notifications to a client’s selected employees. CTM Approve provides a single global view of all approvals anywhere in CTM’s 100+ countries, including the Americas, Europe, Asia, and Australia/New Zealand.

CTM Approve shows a holistic view of the approval workflow process from booking to final verdict (approved/denied) with relevant statistical information for each category.

Global Profile and Portal

CTM’s global profile system integrates global HR feeds for centralized client access to all employee profiles in one tool. The tool can also integrate with the online booking tool (OBT) of choice for the client, including CTM’s own award-winning Lightning OBT. The profile system also works for both online and offline bookings, keeping all booking types in one place.

With CTM’s global portal, global travel managers can login to and use a single global portal across all regions. Risk management information is presented on a global interactive map. CTM’s global portal is available to clients using CTM wholly owned locations globally for their travel needs.

Developed and managed jointly by CTM’s global and North American tech teams, the global technology suite is “ideal for clients being globally managed out of North America,” says Kubasik. “Our US tech team continues to focus on client migration from Travel and Transport to CTM technology, and our global tech team is focused on technology that meets the needs of our globally managed customers.”

Extending global capabilities and client solutions is an ongoing commitment for CTM, which announced a new global structure earlier this year to create new value opportunities and drive growth.  “These solutions are part of a larger global strategy and an ongoing commitment to build proprietary technology for our customers, and in response to more multinational customers looking to work with us across multiple regions,” says Kubasik.

“CTM remains committed to delivering regional solutions at speed for our customers in the US, and we take pride in our regional structure and a local tech hub in each market we serve – both engineered to support those clients at the regional level,” Kubasik says.

2021 GBTA Convention attendees can get a sneak peek of the new CTM Approve at CTM’s booth, #1841, during expo hours each day.  

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