How does business travel technology empower travel program goals?
Have you considered the impact of poor business travel technology on your employees’ productivity?
From researching and comparing travel options to seeking approvals, checking policy requirements, to making the booking, poor travel technology can significantly impact your employees’ performance before they’ve even left the office.
CTM’s technology ecosystem delivers the most relevant information, data, and personalized travel content, ensuring your employees have the information they need, when they need it.
Join us as we explore how CTM’s innovative business travel technology enhances service, provides actionable insights, drives cost savings and influences booking behavior, helping travel program managers achieve their travel program goals.
How CTM’s travel technology empowers travel program managers
Travel program stakeholders will want to stay ahead of the curve to maximize their influence and impact. That’s why our technology places the most relevant, personalized travel content alongside critical travel news and training, straight into the hands of users – within the tools they use, as they use them.
CTM’s travel products provide the most effective and immediate channel for widespread education and engagement, enabling targeted communications to the users that need it, reducing communication turnaround times compared with traditional email distribution. In-product notifications within the CTM Portal, Lightning and the CTM Mobile app alongside automated Risk Alerts offer the most efficient, targeted and impactful channels to reach and communicate with travel bookers and business travelers to drive savings, safety, strategic thinking and an improved customer experience.
By recognizing the significance of delivering exceptional customer service while delivering efficiency, empowerment and driving savings for customers, CTM is harnessing the power of automation and artificial intelligence to help streamline high-volume, low-value service requests via our customers’ preferred service channels, which enables our Travel Advisors to respond faster to more complex travel support requests that require their expertise and guidance.
How in-product communications influence booking behavior and compliance
With data providing the basis for travel program analysis and decision-making, the ability to capture, integrate and easily dissect large datasets in real-time is critical to a travel program’s performance.
How travel data and analytics unlock savings and ROI
CTM’s Data Hub aggregates large volumes of data to reveal key trends and actionable insights. It allows companies to delve deep into their travel data to not only identify areas of spend but to provide recommendations and solutions for better spend management. It is a significant step up from traditional passive data interpretations, and a step towards strategic decision-making based on predictive analytics.
Data Hub can be useful for Travel Program Managers to understand booking behaviors, travel trends, out-of-policy bookings or exceptions, and how changes in advance purchase windows could drive savings. It offers an opportunity to set and track KPIs to increase policy compliance and understand how future changes to policy could positively impact your budget and sustainability objectives.
Sharing those opportunities and trends with key business stakeholders is an ideal way for Travel Program Managers to demonstrate their value and influence organizational strategy using concrete insights and real-time data.
How Fare Forecaster helps organizations find savings in a single search.
Utilizing travel tools such as CTM’s Fare Forecaster assists customers in finding savings by simply adjusting travel patterns. Fare Forecaster displays the cheapest fares available on either side of the selected travel date, including corporate travel deals and travel policy restrictions, so customers have visibility of all flight options available.
CTM found that shifting an itinerary by just 24-48 hours could save business travelers on average upwards of 18%, and in some cases up to 69%, on their flight price. While not every trip can be moved to a different day, the savings on offer mean that even if a minority of travelers switch their travel dates by just one or two days, the savings to an organization’s travel budget can be significant.
Why modern business travel technology is critical for future travel programs
The intersection of travel expertise, customer service and cutting-edge technology is reshaping the corporate travel landscape. CTM’s innovative solutions empower Travel Program Managers to make more informed decisions, optimize travel spend and enhance the overall travel experience for business travelers. With many business travelers booking their own travel arrangements, leveraging self-service technology the delivers efficiency gains and supports travel program goals becomes paramount.
By harnessing automation, artificial intelligence and comprehensive data analysis, CTM supports travel programs that not only meet but exceed the evolving needs of modern businesses and their travelers. Embracing these technological advancements is not just about staying ahead; it’s about driving strategic value and achieving sustainable savings.
Discover how CTM’s business travel technology can empower your travel program.
Request a demo today.
What is business travel technology?
Business travel technology refers to the digital tools and platforms that support corporate travel planning, booking, policy compliance, traveler communications, data analysis, and reporting. It helps organizations manage travel more efficiently while improving the traveler experience.
How does business travel technology improve productivity?
Business travel technology reduces time spent researching options, seeking approvals, and managing policy requirements. By streamlining booking and providing relevant information at the point of decision, employees can focus on their work rather than travel administration.
How can travel technology influence booking behavior?
By delivering policy guidance, fare comparisons, and targeted messages directly within booking tools, travel technology encourages travelers to make compliant, cost-effective choices without relying on manual reminders or follow-up emails.
What role does data play in optimizing a travel program?
Travel data provides visibility into spend, booking patterns, out-of-policy behavior, and supplier performance. When analyzed in real time, it enables travel program managers to identify savings opportunities, set KPIs, and demonstrate ROI to internal stakeholders.
How does predictive analytics support travel program decision-making?
Predictive analytics helps forecast trends such as future spend, booking behaviors, and the impact of policy changes. This allows organizations to move from reactive reporting to proactive, strategic travel management.
How does Fare Forecaster help reduce travel costs?
Fare Forecaster shows the lowest available fares on either side of a selected travel date, including corporate rates and policy-compliant options. By shifting travel dates by just 24–48 hours, organizations can unlock meaningful savings without changing suppliers.
Why is self-service travel technology important for modern travel programs?
With more travelers booking their own trips, self-service technology ensures efficiency, consistency, and compliance while still supporting duty of care, cost control, and traveler satisfaction.
