

Customer Case Studies
We love business travel, but we get the biggest kicks when we’re able to solve complex challenges that drive our expert travel teams to think outside of the box.
Many of our customers come to Corporate Travel Management (CTM) with travel programs that simply aren’t delivering on their cost savings, efficiency or duty of care objectives. As the trusted travel management provider to thousands of businesses around the world, across a wide range of industries and business sizes, our knowledge and experience delivers significant value to every customer.
But don’t take our word for it. Hear what our customers have to say!
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Case Study: After Hours Support
CTM helped a client choose a new after hours configuration for their travelers.
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Case Study: New Lightning Implementation
See how the CTM team helped a new client transition to Lightning, after a long held OBT contract.
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Case Study: Increasing Hotel Attachment
A CTM insurance client sees an uptick of 13% hotel attachment rate, by utilizing CTM's recommendations.
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Case Study: Savings with NDC and Lightning
CTM helps a new client produce savings with NDC fares enabled in Lightning.
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Case Study: Emergency Travel Support Response
Response to airport outage minimizes disruption for 2,400 valued customers with swift, seamless support.
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Case Study: Improving Online Booking Adoption
CTM helps deliver over $35,000 in savings and boosts online adoption by 30%.
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Case Study: Unmanaged Travel Program
Lightning OBT boosts adoption by 50% for unmanaged client, with automated reporting driving efficiency & savings.
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Case Study: Implementing Innovative Technology
CTM Tech delivers over $70,000 in online booking savings and boosts program adoption
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Case Study: Achieving 90% Online Adoption Rates
Almost 90% online adoption through the implementation of an intuitive online booking solution.
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Case Study: Unused Ticket Savings
CTM Technology and account management team save $45,000 in unused tickets
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Case Study: Annual Hotel Portfolio Review
Strategic account review and hotel portfolio analysis on pace to save over $639,000 annually
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Case Study: Pre-Trip Approval
Seamless pre-trip approval processes save time and secure fares - and $60,000 annually
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Case Study: Travel Program Consolidation
Global consolidation of a 39 market travel program achieving $6M savings
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Case Study: Repatriation
Successful repatriation of travelers’ amid COVID-19 pandemic.
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Case Study: Forecasting Technology
Our intuitive forecasting technology saved a client 14% on airfares.
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Case Study: Large Scale Sporting Event
CTM Sport arranged air travel for more than 2500 players
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Case Study: Accessible Travel Services
CTM Sport facilitated travel for the paralympic teams
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Account management delivers impactful travel program solutions
Proactive approach identifys gaps and drives impactful solutions
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